Find answers to common questions about God Crew's biohazard cleanup, trauma scene, crime scene, after death, blood, and feces cleanup services across Ontario. For a full overview of what we do, visit our biohazard cleanup services or explore expert articles in our biohazard cleanup blog.
Homicide, suicide, unattended (natural) death, accident scenes, blood spills, animal or human feces, and rodent/bird infestations—basically any scene that involves bio-hazardous material.
For metro-area calls we aim for < 4 hours.
Each job uses a certain number of credits based on size and complexity. The credits included in your subscription cover minimum-sized jobs. For larger jobs you need more credits. If you run out of credits, you can purchase additional credits at any time.
Yes, subscriptions are limited to a single household.
If you have already requested a job, you will not receive any refund upon cancellation. If no job was requested, you will receive a refund for the remaining days of your subscription.
If you've already requested a job and then upgrade, you will pay the full amount for the new plan. The remaining credits from your previous subscription will be added to your new plan.
If no job was requested, the unused portion of your previous subscription will be refunded upon upgrade. However, no credits from the old plan will be added to your new subscription.
Yes, one-time services are not limited to a single household.
Once you've used all the included jobs in your subscription plan, you can continue to request cleanups as one-time services, which are billed separately, until your subscription renews.
Yes, when your subscription renews, your credits are reset based on your plan tier. Any unused credits from the previous subscription period do not carry over.
A transparent flat-rate estimate shows in the app.
We support Apple Pay, Google Pay, and major credit cards including Visa, MasterCard and American Express. A hold is placed 24 hours before the requested time and completed after the work is done.
Crews arrive in unmarked vehicles and plain clothing (PPE goes on inside).
OSHA Blood-borne Pathogens, WHMIS (Canada), National Trauma & Crime Scene.
Yes—all workers pass a criminal background security check before accepting jobs.
We separate soft goods, paperwork, and valuables. Items that can't be fully decontaminated are photographed for insurance and disposed only with your consent.
Average apartment bedroom: 2–4 hours.
Affected area carpet / hardwood / laminate flooring or drywall removal is included. For major rebuilds, we can refer partner contractors or you can use your own.
We guarantee the scene meets health-department standards and passes an ATP swab test (< 10 RLU) or we re-clean for free.
Free within 30 minutes of booking; 50% refund if crew is en route; no refund once work has begun.
Nothing, other than keeping pets and bystanders away. Do not move anything yourself—DIY attempts can spread contamination.
If it's an active investigation, police must release the scene.
Use in-app chat 24/7 or email hi@godcrew.com.